FAQs
About Yalla Balcony
What is Yalla Balcony about?
We draw what a warm, loud house sees, feels and says — the market, the garden, the light at seven in the evening, and the things families actually say to each other. Then it goes on a t-shirt.
Almost everyone has a version of that house. If you grew up in one, you'll know it on sight. If you didn't, you're welcome to borrow ours.
Where do your products come from?
Our products are printed on demand in Europe and North America.
Each item is printed only for you after you place your order. We don't mass produce, and we don't hold stock that ends up in landfill.
Shipping
Do you offer worldwide shipping? Where do you ship from?
Yes, we ship worldwide. Orders are sent out from our fulfillment locations in the US, Canada, and Europe—whichever is closest to you. This helps us deliver faster within North America and Europe, and reach most other countries with reliable tracked shipping.
How long does shipping take?
- We print on demand, so your order takes a few days to be made before it ships.
- We work with fulfillment centers across North America, Europe, and Australia.
- Whenever possible, your order ships from the location closest to you.
Estimated delivery times:
North America, Europe & Australia: 5–10 business days
Other locations: delivery times may vary depending on your country
What if my order is delayed?
While most orders arrive on time, occasional delays can occur due to customs or local couriers. We’re always here to help—just contact our support team if anything seems off.
How can I track my order?
Once your order has been printed and shipped, you'll receive a tracking email with your tracking number so you can follow your package.
Check your spam folder, just in case.
My Order
How can I cancel my order?
We start processing your order as soon as it’s placed to ensure quick delivery. If you need to make changes, contact us ASAP—we’ll do our best to help!
What is your return policy?
We accept returns and exchanges within 30 days of delivery. To be eligible, the item must be unused and in its original condition.
- Return shipping is the customer's responsibility, unless the item arrived damaged, defective or incorrect
- Damaged, defective or incorrect items are replaced or refunded in full
- Refunds are issued to your original payment method within 10 business days of us receiving the return
How do I start a return or report a problem?
Email us at hello@yallabalcony.com with your order number and, if something arrived wrong, a photo of the issue.
Once approved, we'll send you return instructions. Items sent back without approval can't be accepted. You can also message us here.
Product
How do I choose the right size?
You'll find the size chart on each product page, near the product details.
Our t-shirts are unisex, so it's worth checking the chart before you order. It includes measurements for every size.
What materials are used in your products?
We use high-quality materials to keep things comfortable, durable, and easy to wear.
- Our T-shirts are 100% cotton
- Some colors — Sport Grey, Heather and Antique shades — are a cotton-poly blend
The cotton is sourced in North America, and the blanks are processed in certified production facilities in Central America and Asia.
How do I care for my product?
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
- Use non-chlorine bleach, only when necessary.
- No fabric softeners.
- Tumble dry low or hang dry for longest life.
- Cool iron inside-out if needed. Do not iron decoration.
- Do not dry clean.
