Refund policy

Return & Refund Policy
We want you to feel good about what you wear. If something's not right, we're here to help.

Return Window
We accept returns within 30 days of delivery.

Eligibility Criteria
To be eligible for a return:
- Items must be unused, in their original packaging, with tags attached
- You must provide proof of purchase (order number or confirmation email)
- Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect

Returns that don't meet these conditions may not be accepted.

How to Start a Return
Email us at hello@yallabalcony.com with your order number and reason for return.
Once your return is approved, we'll send you return instructions. Returns sent without approval will not be accepted.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately. We'll make it right.

Refunds
Once your return is received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow extra time for your bank or credit card provider to process the refund.
If it's been more than 15 business days since your refund was approved and you haven't received it, contact us at hello@yallabalcony.com.